High Tech
Respond to high tech demand faster with greater visibility and control
The innovation-driven high tech company
Drive profitable growth and gain a competitive edge by meeting customer needs for acquiring, using, and paying for products and services. By analyzing huge data volumes quickly, you can identify new patterns, adapt promotions to new opportunities, and adjust processes to maximize flexibility and minimize cost.
For high-tech OEMs, the ability to innovate is critical. To respond rapidly to evolving trends in today’s connected marketplace, high-tech companies need a powerful platform for innovation
The Innovation-Driven Enterprise
Core Industry Priorities
Product Innovation and Sourcing
Drive innovation to meet customer needs and bring new products to market quickly with streamlined processes and timely decisions
As product lifecycles shrink, it’s critical to design products and solutions that excite customers. But to succeed, OEM companies need continuous innovation driven by customer needs to deliver a dynamic flow of competitive products. To seize the window of revenue opportunity, best-run companies accelerate time to market while complying with ever-changing mandates to protect revenue and brand.
Supply Chain
Become more agile and responsive when operating across a volatile global network to service ever-more demanding customers.
Today, customers have more choice than ever, and they know how to use it. Frequent new product releases drive demand, while product proliferation adds complexity to the supply chain. The most successful high-tech OEM companies are agile, respond quickly to volatile global supply networks, and can satisfy increasingly demanding customer requirements while reducing inventory and component costs.
Manufacturing
Increase the flexibility of high-tech OEM manufacturing operations
Respond quickly to changes in demands as an original equipment manufacturing (OEM) company by shifting fixed-production capacity to flexible operations, including outsourced manufacturing.
Marketing as Growth Driver
Gain customer trust and get to know them, deliver personalized customer experiences to grow not only relationships but also your bottom line
Empower marketers to identify and capture customer data with consent, to build a single view of customer profile, gain deeper insights with machine learning to deliver individualized experiences that customers expect. Optimize marketing strategies with a centralized view of all marketing performance, test and simulate strategies and make real-time adjustments that maximizes the marketing ROI.
Optimized Marketing
Meet the demands of highly connected customers
Reaching customers through their preferred channel or partner requires constant reinvention of engagement models. Best-run OEM companies give employees 360-degree insight into customers so they can make every interaction count. Grow market share through personalized customer interactions enabled by new product and service bundling, cloud solutions, service-based consumption, and pricing models.
Selling Outcomes
Meet the demands of highly connected customers
Reaching customers through their preferred channel or partner requires constant reinvention of engagement models. Best-run OEM companies give employees 360-degree insight into customers so they can make every interaction count. Grow market share through personalized customer interactions enabled by new product and service bundling, cloud solutions, service-based consumption, and pricing models.
Customer Service Excellence
Build profit and loyalty by meeting customers’ high expectations
Customers have never before been so empowered as they are now by social networks and technologies enabling ease of use by mobile devices and instant access. Best-run OEM high-tech companies work proactively to understand and engage with their customers and differentiate their brand by delivering exceptional levels of services, from omnichannel customer support to professional services.
Human Resources
Inspire your total workforce with engaging experiences designed to improve people performance and business results
Motivate your total workforce by putting people at the center of your transformation to an intelligent enterprise. Enhance agility, keep employees fully engaged, and transform your workforce for the future while inspiring people to deliver on your organization’s purpose and performance
Finance
Stellar financial performance
Enable a comprehensive, real-time view of enterprise performance – both operational and financial - while mitigating risk and managing compliance.